ALT LABS® privacy policy
Effective Date: 19 February 2026
ALT LABS®
privacy policy
Effective Date: 19 February 2026
Who We Are
ALT LABS CO LTD trading as ALT LABS® is the controller of personal data processed through this website.
ALT LABS CO LTD trading as ALT LABS® is the controller of personal data processed through this website.
what we collect
We may collect personal data including your name, email address, phone number, billing and shipping address, order details, payment status information from our payment providers, customer support messages, marketing preferences, and technical information such as IP address, device identifiers and browsing behaviour collected via cookies.
We may collect personal data including your name, email address, phone number, billing and shipping address, order details, payment status information from our payment providers, customer support messages, marketing preferences, and technical information such as IP address, device identifiers and browsing behaviour collected via cookies.
How We Use Your Data
We use your data to process and deliver orders, manage payments and fraud prevention, provide customer support, administer promotions and competitions, improve our website and services, and send marketing communications where you have opted in or where permitted by law.
We use your data to process and deliver orders, manage payments and fraud prevention, provide customer support, administer promotions and competitions, improve our website and services, and send marketing communications where you have opted in or where permitted by law.
Lawful Bases
We process personal data where necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests such as preventing fraud and improving services, and where required, on the basis of your consent (for example, certain marketing and cookie activity). You can withdraw consent at any time.
We process personal data where necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests such as preventing fraud and improving services, and where required, on the basis of your consent (for example, certain marketing and cookie activity). You can withdraw consent at any time.
Sharing Your Data
We share personal data with trusted service providers where necessary to operate our business, including payment processors, fulfilment and delivery partners, website and analytics providers, customer support systems, and marketing platforms where you have opted in. We do not sell your personal data.
We share personal data with trusted service providers where necessary to operate our business, including payment processors, fulfilment and delivery partners, website and analytics providers, customer support systems, and marketing platforms where you have opted in. We do not sell your personal data.
International Transfers
Where service providers process personal data outside the UK, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.
Where service providers process personal data outside the UK, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.
Retention
We keep personal data only as long as necessary for the purposes it was collected, including legal, tax and accounting requirements.
We keep personal data only as long as necessary for the purposes it was collected, including legal, tax and accounting requirements.
Your Rights
You may request access to your data, correction, deletion, restriction or objection to processing, and data portability where applicable. You may opt out of marketing at any time. To exercise your rights, contact info@altlabs.co.
You may request access to your data, correction, deletion, restriction or objection to processing, and data portability where applicable. You may opt out of marketing at any time. To exercise your rights, contact info@altlabs.co.
Complaints
You have the right to complain to the Information Commissioner’s Office.
You have the right to complain to the Information Commissioner’s Office.