ALT LABS® Terms of service
Effective Date: 19 February 2026
ALT LABS®
Terms of service
Effective Date: 19 February 2026
About Us
This website is operated by ALT LABS CO LTD trading as ALT LABS® (“ALT LABS®”, “we”, “us”, “our”), registered in England and Wales. Registered Office: A20 Wenlock Road, London, England, N1 7GU.
This website is operated by ALT LABS CO LTD trading as ALT LABS® (“ALT LABS®”, “we”, “us”, “our”), registered in England and Wales. Registered Office: A20 Wenlock Road, London, England, N1 7GU.
Age Restriction – 18+ Only
This website and all ALT LABS® products are strictly for individuals aged 18 years or over. By using this website or purchasing from ALT LABS®, you confirm you are at least 18. We reserve the right to cancel any order where age eligibility is not met or cannot be reasonably verified.
This website and all ALT LABS® products are strictly for individuals aged 18 years or over. By using this website or purchasing from ALT LABS®, you confirm you are at least 18. We reserve the right to cancel any order where age eligibility is not met or cannot be reasonably verified.
Use of This Website
You agree not to use this website for any unlawful purpose, to interfere with site security or functionality, to attempt unauthorised access, or to misuse any content or systems. We may restrict or suspend access where misuse is suspected.
You agree not to use this website for any unlawful purpose, to interfere with site security or functionality, to attempt unauthorised access, or to misuse any content or systems. We may restrict or suspend access where misuse is suspected.
Products and Information
ALT LABS® products are food supplements. Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Our products are not intended to diagnose, treat, cure or prevent any disease. Information on this website is for general information only and is not medical advice. You are responsible for reviewing ingredients and ensuring suitability prior to use. If you are pregnant, breastfeeding, taking medication, or under medical supervision, consult a healthcare professional before use. Do not exceed the recommended daily dose. Stop use and seek medical advice if adverse reactions occur. Keep out of reach of children.
ALT LABS® products are food supplements. Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Our products are not intended to diagnose, treat, cure or prevent any disease. Information on this website is for general information only and is not medical advice. You are responsible for reviewing ingredients and ensuring suitability prior to use. If you are pregnant, breastfeeding, taking medication, or under medical supervision, consult a healthcare professional before use. Do not exceed the recommended daily dose. Stop use and seek medical advice if adverse reactions occur. Keep out of reach of children.
Orders, Pricing and Availability
All orders are subject to acceptance and availability. We may refuse or cancel orders at our discretion, including where we suspect fraud, misuse of promotions, discount code abuse, bulk purchasing for unauthorised resale, or other unauthorised activity. Prices are displayed in GBP and include VAT where applicable. We may update prices, promotions, product details, and availability at any time.
All orders are subject to acceptance and availability. We may refuse or cancel orders at our discretion, including where we suspect fraud, misuse of promotions, discount code abuse, bulk purchasing for unauthorised resale, or other unauthorised activity. Prices are displayed in GBP and include VAT where applicable. We may update prices, promotions, product details, and availability at any time.
Payment
Payment must be received in full before dispatch. We use secure third-party payment providers and do not store full payment card details.
Payment must be received in full before dispatch. We use secure third-party payment providers and do not store full payment card details.
Shipping
Delivery times are estimates only and may vary. We are not responsible for delays outside our control, including courier delays. Risk in products passes to you upon delivery.
Delivery times are estimates only and may vary. We are not responsible for delays outside our control, including courier delays. Risk in products passes to you upon delivery.
Returns and Refunds
Please refer to our Returns and Refunds Policy for full details. Nothing in these Terms affects your statutory rights under UK consumer law.
Please refer to our Returns and Refunds Policy for full details. Nothing in these Terms affects your statutory rights under UK consumer law.
Subscriptions
Where subscription options are offered, by enrolling you authorise recurring charges to your selected payment method at the interval shown at checkout until you cancel. You can cancel or amend your subscription through your account or by contacting info@altlabs.co. Changes should be made at least 48 hours before your next billing date to take effect for the next renewal. Where required, any material changes to subscription pricing or terms will be made clear before your next charge.
Where subscription options are offered, by enrolling you authorise recurring charges to your selected payment method at the interval shown at checkout until you cancel. You can cancel or amend your subscription through your account or by contacting info@altlabs.co. Changes should be made at least 48 hours before your next billing date to take effect for the next renewal. Where required, any material changes to subscription pricing or terms will be made clear before your next charge.
Resale
Products are sold for personal use only unless expressly agreed in writing. Unauthorised resale or distribution is prohibited.
Products are sold for personal use only unless expressly agreed in writing. Unauthorised resale or distribution is prohibited.
Intellectual Property
All content on this website including trademarks, product names, text, graphics, photography and design is owned by or licensed to ALT LABS®. You may not reproduce, distribute or exploit any content without prior written permission.
All content on this website including trademarks, product names, text, graphics, photography and design is owned by or licensed to ALT LABS®. You may not reproduce, distribute or exploit any content without prior written permission.
Limitation of Liability
To the extent permitted by law, ALT LABS® is not liable for indirect or consequential loss arising from use of this website or our products. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law. Your statutory rights are not affected.
To the extent permitted by law, ALT LABS® is not liable for indirect or consequential loss arising from use of this website or our products. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law. Your statutory rights are not affected.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page and applies from the effective date shown above.
We may update these Terms from time to time. The latest version will always be available on this page and applies from the effective date shown above.
Governing Law
These Terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.
These Terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.
ALT LABS® Cookie policy
Effective Date: 19 February 2026
ALT LABS®
Cookie policy
Effective Date: 19 February 2026
Cookies
We use cookies and similar technologies to help the website function, remember preferences, understand site usage, and improve performance and marketing.
Cookies may include strictly necessary cookies (required for the site to operate), performance and analytics cookies (to measure and improve), functional cookies (to remember choices), and marketing cookies (to help show relevant ads where enabled).
You can control cookies through your browser settings and, where available, through our cookie banner preferences. Disabling some cookies may affect site functionality.
We use cookies and similar technologies to help the website function, remember preferences, understand site usage, and improve performance and marketing.
Cookies may include strictly necessary cookies (required for the site to operate), performance and analytics cookies (to measure and improve), functional cookies (to remember choices), and marketing cookies (to help show relevant ads where enabled).
You can control cookies through your browser settings and, where available, through our cookie banner preferences. Disabling some cookies may affect site functionality.
ALT LABS® shipping policy
Effective Date: 19 February 2026
ALT LABS®
shipping policy
Effective Date: 19 February 2026
Processing
Orders are typically processed within 1 to 3 working days, excluding weekends and public holidays.
Orders are typically processed within 1 to 3 working days, excluding weekends and public holidays.
Delivery
Delivery options, prices and estimated times are shown at checkout. Delivery times are estimates and may be affected by courier performance and external events outside our control.
Delivery options, prices and estimated times are shown at checkout. Delivery times are estimates and may be affected by courier performance and external events outside our control.
Address Accuracy
Please ensure your delivery details are correct. If an order is returned due to an incorrect address, we may need to charge additional shipping to resend.
Please ensure your delivery details are correct. If an order is returned due to an incorrect address, we may need to charge additional shipping to resend.
Issues
If your order is delayed, missing or arrives damaged, contact info@altlabs.co with your order number. For damaged deliveries, please provide photos where possible.
If your order is delayed, missing or arrives damaged, contact info@altlabs.co with your order number. For damaged deliveries, please provide photos where possible.
ALT LABS® returns and
refunds policy
Effective Date: 19 February 2026
ALT LABS®
returns and
refunds policy
Effective Date: 19 February 2026
Change of Mind
If you change your mind, you may request a return within 14 days of receiving your order, provided the products are unopened, unused and in their original condition.
If you change your mind, you may request a return within 14 days of receiving your order, provided the products are unopened, unused and in their original condition.
Hygiene and Safety
Due to the nature of ingestible products, we cannot accept returns of any items that have been opened, used or had their seals broken, except where the item is faulty.
Due to the nature of ingestible products, we cannot accept returns of any items that have been opened, used or had their seals broken, except where the item is faulty.
Faulty, Damaged or Incorrect Items
If your order is delayed, missing or arrives damaged, contact info@altlabs.co with your order number. For damaged deliveries, please provide photos where possible.
If your order is delayed, missing or arrives damaged, contact info@altlabs.co with your order number. For damaged deliveries, please provide photos where possible.
Refunds
Approved refunds are processed back to the original payment method. Processing times may vary depending on your payment provider.
Approved refunds are processed back to the original payment method. Processing times may vary depending on your payment provider.
Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Nothing in this policy affects your statutory rights under UK consumer law.
ALT LABS® Competition and
Giveaway Terms
Effective Date: 19 February 2026
Competition and Giveaway
Terms and Conditions
These Terms and Conditions apply to all competitions, prize draws and giveaways promoted by ALT LABS CO LTD trading as ALT LABS® (“the Promoter”) via its website, official social media channels and live events.
By entering any competition or giveaway, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all competitions, prize draws and giveaways promoted by ALT LABS CO LTD trading as ALT LABS® (“the Promoter”) via its website, official social media channels and live events.
By entering any competition or giveaway, you agree to be bound by these Terms and Conditions.
Promoter
ALT LABS CO LTD
Registered in England and Wales
Registered Office: A20 Wenlock Road, London, England, N1 7GU
ALT LABS CO LTD
Registered in England and Wales
Registered Office: A20 Wenlock Road, London, England, N1 7GU
Eligibility
Competitions and giveaways are open to UK residents aged 18 years or over only.
The following are not eligible to enter: employees of the Promoter or its holding or subsidiary companies; employees of agents or suppliers professionally connected with the competition; or immediate family members or households of those listed above.
The Promoter reserves the right to request proof of age, identity and UK residency.
Competitions and giveaways are open to UK residents aged 18 years or over only.
The following are not eligible to enter: employees of the Promoter or its holding or subsidiary companies; employees of agents or suppliers professionally connected with the competition; or immediate family members or households of those listed above.
The Promoter reserves the right to request proof of age, identity and UK residency.
Entry
The method of entry, opening date and closing date will be stated in the relevant competition post, website page or event communication.
Entries received after the stated closing date will not be accepted.
Unless otherwise stated, multiple entries are permitted.
The Promoter accepts no responsibility for entries not successfully completed due to technical faults, hardware or software failure, network issues or other reasons beyond its reasonable control.
By entering, you confirm that you are eligible to do so and eligible to claim any prize you may win.
The Promoter reserves the right to disqualify any entrant whose conduct is contrary to the spirit or intention of the competition.
The method of entry, opening date and closing date will be stated in the relevant competition post, website page or event communication.
Entries received after the stated closing date will not be accepted.
Unless otherwise stated, multiple entries are permitted.
The Promoter accepts no responsibility for entries not successfully completed due to technical faults, hardware or software failure, network issues or other reasons beyond its reasonable control.
By entering, you confirm that you are eligible to do so and eligible to claim any prize you may win.
The Promoter reserves the right to disqualify any entrant whose conduct is contrary to the spirit or intention of the competition.
Prizes
Prizes will be described in the relevant promotional communication.
Prizes are non-transferable, non-exchangeable and no cash alternative will be offered unless otherwise stated.
The Promoter reserves the right to substitute a prize with one of equal or greater value if circumstances beyond its control make it necessary to do so.
Prizes will be described in the relevant promotional communication.
Prizes are non-transferable, non-exchangeable and no cash alternative will be offered unless otherwise stated.
The Promoter reserves the right to substitute a prize with one of equal or greater value if circumstances beyond its control make it necessary to do so.
Winner Selection and Notification
Winners will be selected at random or via a judging process where applicable.
Winners will be notified via direct message, email or phone within 28 days of the closing date unless otherwise stated.
If a winner does not respond within 14 days, the Promoter reserves the right to withdraw the prize and select an alternative winner.
The Promoter’s decision is final.
Winners will be selected at random or via a judging process where applicable.
Winners will be notified via direct message, email or phone within 28 days of the closing date unless otherwise stated.
If a winner does not respond within 14 days, the Promoter reserves the right to withdraw the prize and select an alternative winner.
The Promoter’s decision is final.
Product Disclaimer
Prizes that include ALT LABS® supplements are intended for adults aged 18 years and over.
Winners are responsible for reviewing ingredients and ensuring suitability before use.
Products must be used in accordance with label instructions.
Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
ALT LABS® products are not intended to diagnose, treat, cure or prevent any disease.
The Promoter accepts no liability for misuse of products or failure to follow label guidance.
Prizes that include ALT LABS® supplements are intended for adults aged 18 years and over.
Winners are responsible for reviewing ingredients and ensuring suitability before use.
Products must be used in accordance with label instructions.
Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
ALT LABS® products are not intended to diagnose, treat, cure or prevent any disease.
The Promoter accepts no liability for misuse of products or failure to follow label guidance.
Event-Specific Giveaways
For competitions run at live events, entry may require physical attendance and compliance with venue rules.
The Promoter is not responsible for venue cancellations, restrictions or third-party event changes.
For competitions run at live events, entry may require physical attendance and compliance with venue rules.
The Promoter is not responsible for venue cancellations, restrictions or third-party event changes.
Data Protection
Personal data supplied during a competition will only be processed for the purpose of administering the competition and delivering prizes, in accordance with the Promoter’s Privacy Policy available at [insert link].
Personal data will not be used for marketing purposes without explicit consent.
Personal data supplied during a competition will only be processed for the purpose of administering the competition and delivering prizes, in accordance with the Promoter’s Privacy Policy available at [insert link].
Personal data will not be used for marketing purposes without explicit consent.
Limitation of Liability
Insofar as permitted by law, the Promoter, its agents or distributors will not be liable for any loss, damage, personal injury or death arising from participation in the competition or acceptance of a prize, except where caused by negligence. Statutory rights are not affected.
Insofar as permitted by law, the Promoter, its agents or distributors will not be liable for any loss, damage, personal injury or death arising from participation in the competition or acceptance of a prize, except where caused by negligence. Statutory rights are not affected.
Platform Disclaimer
This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram, TikTok or any other social media platform.
Participants acknowledge that they are providing their information to the Promoter and not to any social media platform.
This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram, TikTok or any other social media platform.
Participants acknowledge that they are providing their information to the Promoter and not to any social media platform.
General
The Promoter reserves the right to void, suspend, cancel or amend a competition where necessary.
These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the courts of England and Wales.
The Promoter reserves the right to void, suspend, cancel or amend a competition where necessary.
These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the courts of England and Wales.
Contact
For queries relating to competitions or giveaways, please contact: info@altlabs.co
For queries relating to competitions or giveaways, please contact: info@altlabs.co
ALT LABS® Event giveaway waiver
Effective Date: 19 February 2026
Event giveaways are strictly for individuals aged 18 years or over and valid ID may be required. By accepting a sample or prize, you confirm you are 18+ and accept responsibility for checking ingredients and suitability prior to use. Use products only as directed on the label, do not exceed the recommended daily dose, and stop use if adverse reactions occur. To the extent permitted by law, ALT LABS® is not liable for loss or injury arising from misuse of products or failure to follow label guidance. Nothing limits liability that cannot be limited under UK law. You agree to comply with venue rules and event staff instructions. ALT LABS® is not responsible for event changes, restrictions or cancellations outside our control. For event queries: info@altlabs.co.
Event giveaways are strictly for individuals aged 18 years or over and valid ID may be required. By accepting a sample or prize, you confirm you are 18+ and accept responsibility for checking ingredients and suitability prior to use. Use products only as directed on the label, do not exceed the recommended daily dose, and stop use if adverse reactions occur. To the extent permitted by law, ALT LABS® is not liable for loss or injury arising from misuse of products or failure to follow label guidance. Nothing limits liability that cannot be limited under UK law. You agree to comply with venue rules and event staff instructions. ALT LABS® is not responsible for event changes, restrictions or cancellations outside our control. For event queries: info@altlabs.co.
ALT LABS® Influencer and
ambassador terms
Effective Date: 19 February 2026
ALT LABS® Influencer and
ambassador terms
Effective Date: 19 February 2026
Eligibility – 18+ Only
Collaborators must be aged 18 years or over.
Collaborators must be aged 18 years or over.
Disclosure and Compliance
All content must comply with UK advertising rules including ASA and CAP Code requirements. Paid partnerships must be clearly disclosed, including use of labels such as Ad, Advert, Paid Partnership, or Gifted where applicable. No medical claims or misleading performance claims may be made, and content must not imply products treat or prevent illness.
All content must comply with UK advertising rules including ASA and CAP Code requirements. Paid partnerships must be clearly disclosed, including use of labels such as Ad, Advert, Paid Partnership, or Gifted where applicable. No medical claims or misleading performance claims may be made, and content must not imply products treat or prevent illness.
Content Standards
Content must be responsible and must not encourage excessive use, unsafe behaviour, or target under 18s. You must not imply that ALT LABS® products allow you to drink more, take more, or reduce the effects of alcohol in a way that encourages irresponsible consumption.
Content must be responsible and must not encourage excessive use, unsafe behaviour, or target under 18s. You must not imply that ALT LABS® products allow you to drink more, take more, or reduce the effects of alcohol in a way that encourages irresponsible consumption.
Usage Rights
Unless otherwise agreed in writing, you grant ALT LABS® a non-exclusive, worldwide, royalty-free licence to repost your published campaign content across our owned channels. Paid usage, whitelisting, or ad account access requires explicit written agreement.
Unless otherwise agreed in writing, you grant ALT LABS® a non-exclusive, worldwide, royalty-free licence to repost your published campaign content across our owned channels. Paid usage, whitelisting, or ad account access requires explicit written agreement.
Termination
We may end a collaboration immediately if content breaches these terms, harms brand reputation, or fails compliance requirements. Discount codes and benefits may be withdrawn.
We may end a collaboration immediately if content breaches these terms, harms brand reputation, or fails compliance requirements. Discount codes and benefits may be withdrawn.